The Session Initiation Protocol (SIP) is the most commonly used application level protocol in VoIP technologies. Basically, SIP is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. Though this sounds straight forward when quality issues including jitter, latency, and packet loss occur communication platforms lack the tools necessary to investigate and troubleshoot the root cause. The Predictive UC Analytics platform provides interactive visualization interfaces that makes pinpointing the source quick.
One of Predictive UC Analytics service assurance features is an integrated SIP Ladder that provides UC Engineers the flexibility to overlay the ladder with a connection based call-flow, as well as, a duration based graph showing jitter, latency, bandwidth, and packet loss throughout the SIP session.
Additional details can be obtained by Predictive UC Analytics automatic collection of Cisco SDL logs and through automated interaction with UC infrastructure SYSLOG Event Management correlation. This combination provides the lower level details needed for agile troubleshooting when time is critical.
Contact us to see more of Predictive UC Analytics’s Service Assurance features and better understand how they keep you ahead of the quality issues.