How do you Measure a Succcessful UC&C Deployment?
Predictive UC Analytics is the Answer
Executive Management relies on current and accurate business intelligence to measure performance and track risk that is vital to decision making. Whether determining ROI on new unified communication projects, cost allocations for shared services, service monitoring for rebates on poor service quality, and pinpointing waste, fraud and abuse, reliable, real-time analytics provides the COO, CIO, and CMO confidence in their investment, their staff, and their business plans. All aspects of the organization benefit with Predictive UC Analytics.
Just as businesses scrutinize the value proposition of each UC vendor, each vendor needs to be weighed on how well its value proposition addresses your UC use-case. The ability to measure justification is not a onetime event but requires ongoing assessment to ensure their investment is aligned with tangible business outcomes.